{"xsrfToken":"5df7aa8ee75960365bc302a01bf44719b78525db_lout","branding":{"id":"1","key":"demo","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de3e46","headerLinkHoverBGColor":"#de3e46","headerBadgeColor":"#de3e46"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9bd5d87e-fd0c-480e-a407-cc157b6ae89b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MzM3MjhmYy0xNGE2LTQwNTAtOTNmNC05YTMwMTc1NTAxZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliZDVkODdlLWZkMGMtNDgwZS1hNDA3LWNjMTU3YjZhZTg5YiI6WyJyZWFkIl19LCJleHAiOjE3MTQ3MDIxNTYsIm5iZiI6MTcxNDcwMTU1Nn0.2Nlwpb_PLOdZM2Xja1oij_dTDl2aQybO-NxOQDFGroQ&client=733728fc-14a6-4050-93f4-9a30175501df&mode=fit","logoId":"9bd5d87e-fd0c-480e-a407-cc157b6ae89b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Red Arc Service Desk","sharedPortalName":"Red Arc Service Desk","userInitialAnnouncementHeader":"Red Arc Service Desk","translations":{"en-US":{"helpCenterTitle":"Welcome to the Red Arc Service Desk","sharedPortalName":"Red Arc Service Desk","announcementHeader":"Red Arc Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff4952","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"demo","projectId":10012,"serviceDeskId":1,"name":"Support","description":"<p>Welcome to the Red Arc Service Desk!</p>\n<p>What's here:</p>\n<p>1. Knowledge Base</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Here you'll find a growing collection of articles to help you get the most out of our products. Find Set Up guides, FAQ’s, Use Cases, and New Feature announcements!</li>\n</ul>\n<p>2. Submit a ticket</p>\n<ul class=\"alternate\" type=\"square\">\n <li>If you can't find what you’re looking for in our Knowledge Base or you need further support, simply submit a Support Request below by clicking on \"Need to raise a request. Contact us\"</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"10","name":"Support","descriptionHtml":"<p>Please fill in a detailed description of your request below so we can help you.</p>\n<p><b>Details</b> are good, <b>screenshots</b> give us context, and an <b>example or two</b> will almost certainly enable us to help you much quicker. THANK YOU!</p>","callToAction":"Support","introHtml":"","icon":10523,"iconUrl":"https://redarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://redarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"22","name":"Error Msgs To Add","descriptionHtml":"","callToAction":"Error Msgs To Add","introHtml":"<p>List of new error messages to create to help users</p>","icon":10495,"iconUrl":"https://redarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[],"key":""},{"id":"20","name":"Implementations","descriptionHtml":"","callToAction":"Implementations","introHtml":"","icon":10526,"iconUrl":"https://redarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"21","name":"Product","descriptionHtml":"","callToAction":"Product","introHtml":"<p>Product related changes that need to be done in next week or two</p>","icon":10553,"iconUrl":"https://redarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"23","name":"Underlying Issues / Improvements","descriptionHtml":"","callToAction":"Underlying Issues / Improvements","introHtml":"<p>Underlying problems that cause repeated support OR improvements that would avoid it</p>","icon":10476,"iconUrl":"https://redarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f2c201f1-0e99-33a7-9d6f-e88876a9ef77","appLinkName":"System Confluence","appLinkUrl":"https://redarc.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Red Arc Support","spaceUrl":"https://redarc.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://redarc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MzM3MjhmYy0xNGE2LTQwNTAtOTNmNC05YTMwMTc1NTAxZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQ3MDI3NTYsIm5iZiI6MTcxNDcwMTU1Nn0.Ixt94oIqJy8dQ5BJJI_1GrFHzWVFPZJG0fzpcUIaHcI","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"733728fc-14a6-4050-93f4-9a30175501df","tokenDurationInMins":20}},"kbPage":{"id":1764720641,"title":"Letter Box Conditional Templates","url":"https://redarc.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1764720641","space":{"key":"SUPPORT","name":"Red Arc Support","id":447250621},"serviceDeskIds":[1],"appLinkId":"f2c201f1-0e99-33a7-9d6f-e88876a9ef77","idInString":"1764720641","projects":[{"projectId":10012,"serviceDeskId":1,"portalId":1}]}}